Mobile-First, Unified Platform For ATM Service Automation
In today's fast-paced banking ecosystem, the efficient ATM management is paramount for ensuring customer satisfaction and operational excellence. Financial institutions face significant challenges, like ATM downtime, failed customer interactions, cash management, and thorough site audits, leading to customer dissatisfaction and high operational costs and inefficiencies.
EPS Star™ offers a comprehensive, unified interface designed to automate and streamline various tasks involved in the remote management of ATM services. Available on mobile and desktop, EPS STAR™ ensures you have full control and visibility of your ATM network anytime, anywhere. By energizing your ATM management processes, EPS STAR™ empowers you to optimize performance, reduce downtime, and enhance the overall ATM experience.
Features
Incident Management
The incident management module offers real-time ATM health monitoring. It automatically dispatches service tickets to vendors and tracks issues with clear categorization. Detailed performance reports provide insights into operational efficiency. These features ensure faster resolutions and maximize ATM uptime.
Cash Forecasting
Cash Forecasting Module utilizes historical data and factors such as cash balances, routes, holidays, salaries, and festive seasons. It enables quick updates to plans and provides real-time tracking of orders, cash deliveries, CRA visits, and reports, enhancing overall cash management efficiency.
Audit of ATM Sites
ATM Audit Management involves the assignment, scheduling, and monitoring of various audit activities, including cash audits, site audits, and asset audits, all in a streamlined and mobile-friendly manner. It provides centralized reporting and exception management to ensure efficient oversight of the audit process.
Why EPS?
Unified Solution
Streamline ATM management with automated incident handling, cash replenishment, and site audits.
Mobile and Desktop Accessibility
Manage operations conveniently from any device, ensuring flexibility and efficiency.
Advanced Analytics
Utilize predictive analytics for proactive maintenance and optimized cash management.
Cost Efficiency
Reduce operational costs through efficient cash handling and minimized downtime.
